IT Supports

Informatics Supports provides different packages around your business needs. Choose the right option for your business and rest assured that all our services will be delivered with our dedicated team.

Onsite IT Support

Online IT Support is one of the most cost-effective options provided by Informatics Supports. Either a Part-time or Full-time onsite engineer can be hired with day-to-day support.

Remote IT Support

Our dedicated IT Customer Service team attends to users calls and take notes of all the issues explained by users. As soon as we are made aware of the problems, our team will launch its experienced and tested process for resolving the issue with minimal time and inconvenience to you and your business, by following the below steps:

PAYG IT Support

PAYG IT Support is suitable for businesses with low users numbers or for a simple IT environment, which faces occasional IT issues. Simply block support for hours or a day and get your business back to normal.

With PAYG fixed-rate IT support is provided with no unexpected bills.

24/7 Service Desk

We provide 24/7 support 365 days so our clients are on peace of mind to ensure IT infrastructure is always up and running. 27/7 Service is offered by us that includes ready to support users whenever and wherever users are working from.

UK Based 24/7 IT Service Desk offers below benefits:

Flexible Support Options
Guaranteed Response Time
24/7 Monitoring
Remote Support
Onsite Support

Schedule Maintenance

Regular IT maintenance will help your business IT network and infrastructure run more smoothly and there would be less chance to break down, ensuring effective performance and reducing support costs.

To avoid major headaches in the future, the business can take advantage of Scheduled Maintenance service from Informatics Supports that includes archiving old materials, uninstalling unused apps and many more.

Below are some of the important tasks Informatics Support assist customers to prevent the IT network

Upgrading Firmware
Upgrading Softwares
Infrastructure devices configuration backup
Analysis of Servers

IT Account Manager

Informatics Supports assigns the dedicated Account Manager to each customer who establishes and maintains business relationships. Being an Account Manager all the IT projects are handled timely manners and within a prescribed budget.

IT Account Manager performs a number of tasks, duties and responsibilities for the client they handled and ensure to provide better service delivery.

Monitoring

As an IT Support company, we ensure all our data centre and client IT Infrastructure is available and performing to the level expected and required to main for the business.

Informatics Supports uses different monitoring tools that collect the metrics in real-time and perform historic data analysis of Server Hardware, to your Internet Connection to your business-critical applications.

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